A. Selecting and Organizing Tools
A very complicated task Houseman and wide. The time
available is quite limited. To ituberusaha manage time efficiently and
tremendously effective.
1. Preparation of Self (Appearance / Grooming)
What is meant by Houseman / maid is the appearance of the
physical and mental manifestations that are able to be justified, both to
guests, superiors, and sesamakaryawan and attitudes were polite, friendly and
ready to carry out their duties with full responsibility.
In carrying out our duties in connection with the guest
directly to the neatness kebersihandan keep us from head to toe.
The things to note are as follows:
a. Groomed, clean and polite
b. Short hair above the collar (for men)
c. For women who have long hair should be tied / knot
d. Not impose excessive asesories
e. Do not use makeup that berlibihan
f. No mustache or beard
g. Maintain hygiene:
Hands, teeth, body odorless, no long nails, using uniform
yangsesuai (right size, good quality, elean and good condition) and used only
untukkerja.
2. Preparation Work
Before doing his job, houseman meet his boss to attend
danmenerima filled out work orders from a supervisor, then prepare for work
equipment. Housemanharus check the condition of trolley and clean it, then
supplementing with peralatankerja and cleaning materials to be used.
3. Understanding of hygiene equipment
The equipment used to perform the cleaning process, once in
use / washed / cleaned and stored properly.
4. Function types and Cleaning Equipment
a. Types of cleaning tools are basically divided into two:
1.) Manual cleaning tool
Cleaning tools used by human power
2.) Purifier Makinal
Cleaning tools used with the machine and using electricity
b. According to the form and function of cleaning tools are grouped
on
1.) Sweep and brush (broom & brush)
The types of brooms are used in the tourism industry is not
much different denganyang in use at home but the type of brush that is used
quite a lot of good size, shape, material and function. The feathers (bristle)
to the brush daribermacam other materials:
- Fur animals
- Ijuk grass
- Steel
- Nylon
- Plastic and so on
Examples brush:
- Brush the floor (floor brush)
- Brush (hand brush)
- Brush Steel (steel brush)
- Brush latrine (toilet bowl brush)
- Brush shoes (shoe brush)
- Brush (paint brush)
2.) Container (container)
Are included in this group are all filled didalamnyadapat
purifier that something, either the other cleaning tools, cleaning materials or
waste maupunkotoran.
Contih:
- Waste basket (waste basket)
- Bucket (bucket)
- Sodo waste (dust pan)
- Spray bottle (bottle sprayer)
- Kerata pramugraha / houseman (trolley)
- Trash bags or dust (dust bag)
- Pockets
3.) Flax (linen)
Number of working tools belonging to the group of flax
(linen) quite a lot, both shape and type. To keep costs often made of flax
broken wherewith hotel (OOLinen)
Linen Dry equipment commonly used in day-to-day activities
include:
- Wipe the soft (soft cloth)
- Lap cotton (cotton cloth / cleaning rag)
- Wipe mop (floor cloth)
- Wipe shoes (shoe cloth)
- Lobby / floor duster
- Mop
Be some type of cloth should be used exclusively for
example:
- Lap WC (sanitizing cloth)
- Wipe the glass (glass cloth)
- Chamois, to clean the glass
4.) Protection (protective)
Protective equipment is a tool used to protect workers
daribakteri or other hazards
Example:
- Gloves (glove hand)
- Mask
- Protective head (helmet)
- Rope / seat belts)
- Nets / net
5.) Complementary / auxiliary (supporting)
Complementary equipment / maid or maid is a complementary
tool which is used to support the success of a cleaning technique.
Example:
- Stairs
- Shelves clothesline
6.) Mechanical (mechanical)
This purifier uses the machine. To save time and effort
sertameningkatkan quality cleaning tools are very precise mechanical instrument
bias dipergunakan.Tetapi any of these tools are more expensive than manual
tools.
Example:
- Shampooing machine (machine khusu)
- Vacuum cleaner
a. Dry vaccum cleaner
b. Wet vaccum cleaner
- Floor machine
Floor machine is usually referred to as "multi-purpose
cleaner" because dapatdigunakan for a variety of cleaning techniques:
a. For scrubbing floors (brussing floor)
b. To polish (polishing floor)
c. To polish the floor (floor buffing)
d. To clean the rug or Karpat with shampoo (shampooing
carpets)
Disamoing groups such tools there are still some tools
pembersihyang not been included in any of the groups include:
- Glass wiper
- Floor Squeezer
- Sponge
5. Understanding Cleaning Solution
Cleaning materials are the materials used for the cleaning
process, setelahdigunakan, cleaned and sanitized.
6. Types of cleaning agents
a. Solvent (solvent)
Cleaning agent that removes dirt by dissolving dirt
tersebutkedalam himself, the solvent or solvent it will automatically be dirty.
Example:
- Water
- Gasoline
- Thinner
b. Chemical action (cleaning materials react chemically)
Cleaning agents that can alter other impurities that can
membersihkanbahan.
Example:
- Acid chloride (HCL)
- Caustic soda
- Chlorine (bleach)
c. Detergent
Detergent group can be subdivided into five (5) categories:
1.) Abrasive powder (powdered cleanser)
This powder will react in cleanup activities if rubbed
padapermukaan goods in the clear.
Example: wisk, vim, stoles, dutc cleanser
2.) Soap (soap)
This cleanser is made from animal fat feedstock.
Biasanyabatangan shape and is used in some cleaning activities.
Example:
- Laundry soap (hand soap cap)
- Soap bath
- Special cleaning soap (black soap)
3.) Detergent
Detergent is made from plants that produce surfactant
(surface active agent). Judging from the looks on some of detergent are:
- Powder (powder) for example: Rinso, dino
- Pasta (paste) eg: wing, economic
- Bars (liquid) for example: nobla, teepol
4.) Polishes
Polish or polish for cleaning and polishing surfaces
beberapaobjek or goods. In terms of the target to be in the clear
ataudikilapkan, polish divided into four (4) groups:
- Wooden Shoe (wood polish)
Example:
• Shine up
• 999
• Ocedar
• Teak oil
- Shoe leather (leather polish)
Example:
• Kiwi
• Bastol
• Cololite
- Shoe floor (floor polish)
Example:
• Kiwi
• MAA
• 999
• Fortify
- Shoe metal (metal polish)
Example:
• Braso
• Autosol
Not all metal polish. The usual type of metal polish is
kuningandalam English called it the brand brass metal polish brasso to kuningandisebut.
5.) Desinfectan, antiseptic and deodorant
Desinfectan is a chemical used to kill bacteria.
Antistic is a chemical used to remove the bacteria.
Deodorant is material to neutralize foul odors.
For memeliahara hygiene, health and freshness of the hotel,
in sampingmemerlukan tools and cleaning materials, is also required
desinfekctan, antisepticdan deodorant. Disinfectant and antiseptic used to kill
bakteri.Penggunaannya shall in accordance with instructions for proper
mendapatkankomposisi between supplies and disinfectant, so perbersihanberguna
and succeed.
Use of disinfectant will efectif if:
- The composition of the disinfectant with water about 1:80
- The effectiveness of disinfectant not be reduced or in
"non-active" right olehbahan other cleaners such as soap, detergent.
Example:
- Disinfectant: creolin, edel
- Antiseptic: dettol
Deodorant serves to reduce or eliminate the unpleasant odor
that is less sedap.Bau usually come from sanitary appliances, water or of
pengapnya saluranpembuangan a room.
Deodorant example:
- Camphor
- Perfume
- Phone sprayer
B. Restructure Equipment
After knowing the work area of responsibility, a Houseman
akanmenuju floor work station for setting up equipment and cleaning materials
are required, then set it in the trolley Houseman. Inside trolley for cleaning
purposes areaatau prepare work sites in accordance with requirements. Thus
Houseman trolleydigunakan to be able to create a way of working effectively and
efficiently, therefore ituHouseman trolley can carry all the equipment at once.
Harusdi preparation equipment brought by the trolley Houseman arranged so that
memudahkanHouseman in getting the equipment and cleaning materials are in need.
Pekerjaandalam prepare completeness Houseman trolley should be done before and
after waktukerja.
All trolley contents neatly arranged and grouped on each
trolley. Denganteraturnya content means a Houseman trolley can be quickly and
accurately take unwanted possessions.
The type and amount of equipment and cleaning materials are
not the same between the hotel with another hotel.
Ø Before arranging equipment and cleaning materials, after
selesaimembersihkan area or work location, dusting first trolley
sehinggatrolley really kept clean.
Ø Placement of work equipment and cleaning materials in the
trolley harusseragam and consistent.
Ø Periodically wheel trolley in order to give the lubricant
in dorongdan lancer when no noise is good.
C. Types of Cleaning Regional General (Public Area)
1. Common areas
Distribution schedule tasks for common areas such lists can
be created:
- Daily: Sweep
- Weekly: Clean the glass
- Monthly: Wash carpet
- Annual: Ngecat wall
Housekeeping section is responsible for the cleanliness of
the whole area umumtermasuk existing equipment.
a) Dry Areas
Ø Regional hallway
- The front office
- The entrance
- Space enter
Ø The area for lounging
Ø Corridor
Ø Lift
Ø Stairs
Ø head office
Ø Regional employees
Ø Function room
b) Wet Area
Ø Bath room
Ø Salasar
2. How to clean common areas
a) Lobby Area
Ø The entrance
Equipment:
- Broom and dustpan
- Mop and bucket set
- All-purpose cleaners
- Wash floors, glass
- Cloth
Work steps:
- Rubbing crusts water from the floor using a dry mop, cloth
or foam
- Floor in brooms including the mat.
- Mopping the floor
- Clean the glass doors inside and out.
- Clean the glass door instead, carefully perhatikandengan
fingerprints and stick around peganganatau door locks.
- Polishing the handle and lock the door.
b) front desk (front desk)
Equipment:
- Lap cleaners
- Spon
- The tools duster
- Vacuum cleaner
- Broom and dustpan
Work steps
- Clean up a dirty ashtray and put it back into place,
complete with matches.
- Empty the trash and put it back in place.
- Clean the fixtures and decorations on the walls of dust.
- Table cleaned of dust until it looks shiny, working from
the bottom ataske look carefully fingerprints, stains and traces of tandalecet.
- Clean the spots on the wall, check for stains around the
socket.
- Clean up the dust with a vacuum cleaner, protect the
yangterkena sun, especially carpet that can be reached, including on bawahmeja
and chairs, use a broom to reach the hard part
c) Lobby
Equipment:
- Lap cleaners
- Spon
- The tools duster
- Vacuum cleaner
- Broom and dustpan
Work steps:
- Clean up a dirty ashtray and put it back into place,
complete with matches.
- Take the paper and trash and report to supervisor if there
barangtamu living.
- Kosongkah trash and put it back in place
- Clean the glass and the window including the glass on the
table.
- Clean the dust on the equipment and receiver.
- Clean and dry place drinks around the place drinking
danbersihkan also buttons.
- Clean the spots on the walls and furniture are dandebu
existing wall at the top and sides of the painting.
- Clean floors of dust and dirt.
d) Corridor
Equipment and materials:
• The equipment is taken to adjust the type floor corridor
- Vacuum cleaner
- Cleaning cloth for wiping woodennya.
- Wash versatile.
Work steps:
- Clean the spots on the wall
- Clean the outside of the door and the door in an
emergency.
- Suck the dust with a vacuum cleaner, working with
direction mundurmenuju entrance.
e) Lift
Equipment and materials:
- Glass cleaner tool
- Vacuum cleaner
- Cleaning cloth
- Spon
- Versatile Cleaning
- Cleaning the glass
Working steps:
- Dry the outside of the elevator door parts, clean the
spots on the outside of the wall dansekitar
- Empty and clean the Astray standing near the door of the
elevator.
- Clean the dust on the ceiling lift
- Clean and rub rail lift
f) Office
Work steps
- Take and empty the trash from the trash and clean.
- Dusting desks, furniture and windows.
- Sweep the floor then dip el
g) Regional employees
Includes:
- Microwave employee or Employee Dinning Room.
- Place dressing or Locker
- Shower employees
- Corridor service
- Storage areas or Store
h) Function room
Includes:
- Meeting room
- Wedding
Work steps:
- Clean up food scraps and stains
- Write down any condition of furniture, if there is any
damage promptly report
D. Preparation before cleaning malaksanakan
1. Identify and define the areas that need to be cleaned.
2. Inform a responsible part if segeradikerjakan cleaning.
3. Collect and check the cleaning materials, equipment and
supplies.
4. Post a sign "caution sign" if you're in the
general area untukmenjamin clear so that the guests are not exposed to hazards
like slipping due lantaibasah.
5. Prepare all the signs are important so as not
membahayakantamu and staff.
E. Keeping And Storage Cleaning Equipment and Materials
Chemistry
As a Public Area Attendant we are not only in demand to be
able to use the right cleaning materials alatdan and apply the techniques and
procedures that tepattetapi cleaners we also have to be able to care for and maintain
cleaning equipment and materials which have selesaidigunakan in the process of
cleaning tools and cleaning materials so durable, awake and siapdigunakan any
time and do not harm others.
1. Types of Equipment Cleaning and it is stored
a.) Brush
- Stored in a clean state and place it in a position to the
coat-bulumengahadap
b.) Broom
- Stored in a clean condition and put on fur-bulumenghadap
posis up
c.) Cloth
- Washed, in dry, folded and stored neatly.
d.) Pel
- After use washed or dry cleaned and kemudiandisimpan in
good ventilated place.
e.) Sprayer
- Pinhole should be in the correct position and should be
used in bersihkansetelah
f.) Bucket
- Washed, dried, stored neatly stacked and arranged
g.) Toilet bowl brush
- Washed, dried and stored neatly
h.) water towing equipment
- Washed, dried and stored neatly
i.) tool vacuum cleaner
- Clean the dust bag, clean the vaccum cleaner on the drive,
cable and rope attachment with a damp cloth, dry it and store it neatly
j.) floor cleaning machine
- Clean the engine parts, cables and roll back clean, dry
and store them neatly.
k.) Washer carpet
- Clean the water tank, wiring, brush, plumbing and order
machinery, dry and store them neatly.
2. The types of cleaning materials
a) Liquid soap
b) hand soap Liquip
c) Detergent
d) Glass cleaner
e) Go gether
f) Forward
g) Wax trip
h) Complete
i) metal polish Glow
j) Shine up
k) Spot and stain remover
3. Cleaning materials and it is stored
a) The materials are grouped by type.
b) Closed the meeting in the packaging.
c) Given the name or label in accordance with the content.
d) Placed at the designated place (shed or cupboard)
e) Consider the specific instructions in storage.
Example:
- Do not put close matches.
- Do not be reversed
- Kept in the shade.
4. Reporting Procedure Equipment Insecure Or Not Functioning
a) The tools can not be used or recorded function name,
number, where is it and who is damaging.
b) records or information is sent or reported to
Housekeeping Office
c) The data is recorded in a notebook about the damage.
d) made copies of 3 forms of damage, which is to be sent to
1. Original form: for engineering
2. Copy to Form 2: for cost control
3. Copy to Form 3: for archive Housekeeping